I'm having issues uploading my documents, what can I do?

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  • Please do not use a mobile device (smartphone, iPad or tablet) to fill out your form. 
  • To use this system, you must have a complete Burner Profile. If you don’t, you will be prompted to do so before you fill out your form.
  • You must use the latest browser, we recommend Firefox, Safari or Chrome.
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  • The Image Uploader may not work correctly on Internet Explorer and older browsers.
  • Do you have blank spaces or strange characters in the filename? Try file names with no blank spaces, such as W2-2014-.jpg or Financial_Docs.jpg.
  •  The image uploader only accepts the file types listed in your file upload question. Please confirm your file is one of those types.
  • Only file sizes of 1 MB or under can be uploaded.