Secure Ticket Exchange Program (STEP)
- What is the Secure Ticket Exchange Program (STEP) and how do I participate in it?
- When does STEP open?
- When does STEP close?
- Who is eligible to register to buy tickets through STEP?
- How do I request to buy a ticket through STEP?
- How many tickets can I request to buy through STEP?
Ticket Aid Program
- When does the Ticket Aid Program application open/close?
- How do I apply for Ticket Aid Program?
- How many Ticket Aid Program tickets can I apply for?
- How many Ticket Aid Tickets are there and how much do they cost?
- What is the total cost of a Ticket Aid Ticket?
- How do I pay for and pick up my Ticket Aid Program ticket?
OMG Sale
- How do I purchase a ticket in the OMG sale?
- How do I register for the OMG sale?
- When is the OMG Sale?
- How many tickets are available in the OMG Sale and how much do they cost?
- How many tickets and vehicle passes can I buy in the OMG sale?
- Can I sell a ticket I purchased through the OMG sale in STEP?
Delivery and Shipping Methods
- How do I change my delivery name or address?
- What are my delivery options and how much do they cost?
- What are my options for International Shipping?
- When will my tickets be shipped?
- How do I change my delivery method?
- How do I change my ticket order from being shipped to being held at Will Call?
Ticket Transfers
Vehicle Passes
- What is a Vehicle Pass?
- Who needs to have a Vehicle Pass?
- How can I buy a Vehicle Pass?
- How much do Vehicle Passes cost?
- Can Vehicle Passes be bought/sold through STEP?
- Can I park on the road in Gerlach and walk in to avoid the Vehicle Pass?
General Ticket Questions
- How do I register for access to a ticket sale?
- How do I ask a question about ticket sales or about my order?
- Are Burning Man tickets refundable?
- Will tickets be sold at the gate to Black Rock City?
- Do you sell single day or weekend tickets?
- How many tickets and vehicle passes can I buy?
Box Office & Will Call
- What is Will Call? Where is it?
- When does the Box Office open? What are the Will Call hours for 2024?
- How much does it cost to have my tickets held for Will Call pick up?
- Can I leave a ticket for someone at Will Call?
- What do I need in order to pick up my Will Call order?
- What if I did not receive a confirmation email or lost my confirmation number?
Avoiding Fraud & Buying Third Party Tickets
Ticket Insurance
- What is ticket insurance? Who is Protecht / Fan Shield?
- Where can I find the ticket insurance terms and conditions and insurance policy information?
- If I forgot to purchase insurance while purchasing my tickets, can I buy it afterwards?
- I accidentally purchased ticket insurance. Am I able to cancel it?
- If I purchase multiple tickets and then transfer them to someone else, does the ticket insurance transfer with the tickets?
- If I purchase a ticket through the Secure Ticket Exchange Program (STEP), can my purchase be insured?
Lost & Unused Tickets
Main Sale
- When is the Main Sale?
- How many Main Sale tickets are there and how much do they cost?
- How do I purchase a ticket in the Main Sale?
- How do I register for the Main Sale?
- How much will my Main Sale order cost?
- How many tickets and vehicle passes can I buy in the Main Sale?
Stewards Sale
- What is the Stewards Sale? Who is eligible?
- Does the Stewards Sale require registration?
- Is being invited to the Stewards Sale a guarantee of a ticket?
- How many tickets are available in the Stewards Sale and how much do they cost?
- How many tickets can I purchase in the Stewards Sale?
- Are tickets purchased in the Stewards Sale transferable or eligible for STEP?
FOMO Sale
- When is the FOMO Sale?
- What is the price of tickets in the FOMO Sale and how many can I buy?
- Can I purchase tickets from an additional sale if I purchase in the FOMO Sale?
- How do I register and purchase a ticket in the FOMO Sale?
- When will I get my FOMO Sale registration confirmation email?
- How do I know if I am registered for the FOMO Sale?