How do I transfer event tickets & vehicle passes purchased on Eventbrite?

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This year most of our late-season sales took place through the Eventbrite system. All orders placed in Eventbrite have been transferred over to Ticketfly.

Anyone from a non-GDPR restricted country can use the self-service Ticket Transfer Tool in their Ticketfly account to transfer items from their order themselves. Orders were transferred over into Ticketfly using the email address on your Eventbrite order. If you did not previously have a Ticketfly account associated with this email address, you can use the “Forgot your password?” option when you go to log in. Once you have located your order in Ticketfly, you can follow these easy steps to transfer your items.

Due to GDRP compliance, access and ability to transfer tickets is different for participants in GDPR-restricted countries.

If you are from a GDPR-restricted country and need to transfer an item from your order, please email ticketsupport@burningman.org with the following:

  1. Your Eventbrite order number

  2. The legal first name, last name, and email of the participant you wish to transfer to. (Be sure you provide their legal name as it appears on their government-issued photo ID.)

A word of caution for all transfers: be sure to confirm the information for your intended recipient before you do the transfer. Transfers are one-way and cannot be reversed.